Customer Order & Return Policy

Your Shopping Experience Matters to Us

At AVYELI, every order matters to us. We want your experience with our sarees to be simple, comfortable, transparent, and trustworthy — from the moment you place your order until it reaches your doorstep.

Please take a moment to read these simple guidelines before completing your purchase.

1. Prepaid Orders

We process orders after successful online payment. Once your payment is completed, your order is confirmed and moves into our processing system.

For a smooth experience, please review the following before completing payment:

  • Saree selection
  • Quantity
  • Delivery address
  • Contact number

We take care in processing every confirmed order and preparing it for delivery.

2. Order Confirmation & Cancellation

Once payment is completed and your order has entered our processing workflow, it is treated as confirmed.

⚠️ Cancellation requests after order confirmation are generally not accepted.

If a cancellation is requested, a flat convenience fee of 10% of the total selling price will be deducted from the refund amount, where a refund is otherwise applicable.

📌 Please note: An additional 18% GST will be levied on the 10% convenience fee amount.

We recommend checking your order details carefully before making payment.

3. Smooth Delivery

We want your saree to reach you safely and smoothly. Please ensure that the delivery information provided during checkout is complete and accurate.

A correct address and an active contact number help our delivery partner coordinate with you and complete delivery successfully.

4. Delivery Availability & Customer Coordination

We kindly request you to be available at the delivery location when our delivery person arrives.

  • Please cooperate with the delivery person so your saree reaches you without unnecessary delay.
  • If the delivery person is unable to find your address, they may call you by phone.
  • Please answer the call and guide the delivery person whenever possible.

Your cooperation in providing directions ensures a smooth delivery experience.

5. If the Customer Is Unavailable or the Parcel Returns

If you are unavailable at the delivery location, do not respond to calls, or if the parcel returns to our warehouse:

⚠️ A flat convenience fee of 10% of the total selling price will be deducted from the refund amount, where a refund is otherwise applicable.

📌 Please note: An additional 18% GST will be levied on the 10% convenience fee amount.

This fee covers ordering, processing, and logistics-related expenses.

We kindly request you to be available and cooperate with the delivery partner to avoid unnecessary delays.

6. Incorrect or Incomplete Delivery Address

If the address provided is incorrect or incomplete and delivery cannot be completed, the parcel may return to our warehouse.

⚠️ A flat convenience fee of 10% of the total selling price will be deducted from the refund amount, where a refund is otherwise applicable.

📌 Please note: An additional 18% GST will be levied on the 10% convenience fee amount.

We recommend carefully checking your address before completing your order.

7. Delivery Calls & Customer Coordination

If our delivery partner is unable to locate your address, they may contact you by phone to coordinate delivery.

  • Please respond to these calls and coordinate with the delivery partner.
  • Help the delivery person with directions if they cannot find your address.

This small step helps avoid unnecessary delivery delays. We appreciate your cooperation.

8. Our Return Approach

We want every customer to choose their saree with confidence. Because sarees are selected based on individual preferences, colour, design, and personal requirements:

❌ Return requests based on a change of mind, no longer needing the product, or personal preference are not eligible under our return process.

We encourage you to carefully review the product information and your selection before completing your purchase.

However, if you receive a saree with a genuine manufacturing defect, we have a specific process to assist you.

9. Genuine Manufacturing Defect Assistance

If you believe your saree has a genuine manufacturing defect or damage, please contact us promptly.

⏰ A manufacturing-defect complaint must be raised within 48 hours of delivery.

We will review your concern through our verification process so that a genuine manufacturing issue can be assessed carefully and fairly.

10. How to Report a Manufacturing Defect

Please email us at:

Your email should include:

  • Order Details — Your order number and relevant order information.
  • Clear Photographs — Clear photos showing the reported defect or damaged area.
  • Clear Video — A clear video showing the reported issue with the saree.

Providing clear photographs and video helps our team understand the concern and process your request efficiently.

11. Manufacturing Defect Verification Process

Every manufacturing-defect request is reviewed carefully. Here is how the process works:

  1. Send Your Concern — Email your order details, photographs, and video to within 48 hours of delivery.
  2. Initial Review — Our team will review the information and materials provided by you.
  3. Product Inspection — Where required, the saree will be inspected by our warehouse/quality team.
  4. Verification — The reported issue and condition of the saree will be examined to determine if it is consistent with a manufacturing defect.
  5. Management Approval — A manufacturing-defect return/refund is subject to management approval following verification and inspection.
  6. Refund — If the claim is approved, the applicable refund will be processed to your bank account.

We follow this process to ensure that genuine manufacturing concerns receive proper attention and are reviewed fairly.

12. Product Handling & Human-Intervention Damage

A manufacturing defect refers to an issue originating from the manufacturing of the product. Damage resulting from handling or human intervention after delivery is treated differently.

The following are not treated as manufacturing defects:

  • Handling or usage damage
  • Alterations
  • Washing or ironing damage
  • Improper storage
  • Other human intervention after delivery

We request you to handle and inspect your saree carefully upon receiving it.

13. Refund for an Approved Manufacturing Defect

If a manufacturing-defect claim is approved following verification and inspection, the applicable refund will be processed to your bank account.

The review will consider:

  • Whether the complaint was submitted within 48 hours of delivery
  • The photographs and video provided
  • The condition of the saree
  • The warehouse/quality inspection, where applicable
  • Management approval

14. If We Are Unable to Fulfil Your Order

Your payment is important to us. If, for any reason, AVYELI is unable to fulfil a successfully paid order:

✅ The full payment received for that order will be refunded within 5 to 7 working days.

We believe that transparency and responsible handling of customer payments are an important part of a trustworthy shopping experience.

15. Our Promise to You

At AVYELI, we want you to shop with confidence. We value your order, respect your money, and want your experience with us to be simple and comfortable.

Our guidelines are designed to keep the ordering, delivery, and genuine manufacturing-defect process clear for everyone.

If you have a genuine concern regarding your order, our team will be happy to review it through the appropriate process.

Thank you for choosing AVYELI. We truly appreciate your trust and look forward to serving you with beautiful sarees and a smooth shopping experience.

With care,
Team AVYELI

Customer Support

📧 Email:

AVYELI — Beautiful sarees. Thoughtfully delivered.